How To Help?

Frequently Asked Questions

How do we engage your IT Services for our business?

Getting started is easy. Simply contact our sales team via +383 44 211 287 or [email protected], and we will conduct an initial assessment to understand your needs. We'll then work with you to design a customized Managed Services plan that optimally supports your business objectives.

Do you outsource IT services to Europe or the United States?

Yes, we have a global presence via our remote technological capabilities and leverage a combination of in-house expertise and carefully selected partners in both Europe and the United States. This enables us to provide comprehensive and efficient IT services, ensuring the best outcomes for our clients across diverse geographical regions.

Can you replace our entire IT department?

While our services are designed to complement and enhance your existing IT capabilities, we typically recommend collaboration, but total replacement is a viable option as well. Our expertise lies in providing specialized support, proactive monitoring, and strategic guidance. By working alongside your in-house IT team, we aim to strengthen your overall IT capabilities and contribute to the success of your organization.

What should I do if I encounter technical issues with my computer or software?

For technical support, please contact our helpdesk at +383 44 211 287 or [email protected]. Our skilled IT professionals will assist you in diagnosing and resolving any technical issues promptly.

What security measures are in place to protect sensitive company data and network?

We employ state-of-the-art encryption protocols, multi-factor authentication, and regular security audits to safeguard your data. Our IT infrastructure complies with industry standards, ensuring a secure environment for all our systems and applications.

How does proactive monitoring benefit my business?

Proactive monitoring allows us to identify potential issues before they impact your operations. By detecting and resolving issues in real-time, we can prevent downtime, enhance system performance, and ultimately improve the overall reliability of your IT environment

Can you support our company's transition to the cloud?

Absolutely. We assist in planning, migrating, and managing your cloud infrastructure. Whether it's adopting cloud-based applications or fully transitioning to a cloud environment, we ensure a smooth and secure transition.

What is the response time for support requests?

Our Service Level Agreements (SLAs) guarantee a timely response to support requests. Response times vary based on the severity of the issue, with critical issues addressed immediately and non-urgent matters resolved within agreed-upon timeframes.

Can we customize the Premium IT Services Package based on our specific needs?

Yes, our services are highly flexible and customizable. We work closely with each client to tailor a Managed Services package that aligns with their unique requirements, budget, and business goals.

Can we buy hardware from you?

Absolutely! We offer a diverse range of high-quality hardware solutions tailored to meet your specific requirements. Our product catalog includes the latest technology from trusted brands. Feel free to explore our offerings, and our dedicated team is ready to assist you in finding the best hardware solutions to support your IT needs. Go to Shop section for more!

girl-ph